2007

Ok 2007 Harley Davidson Dyna. My issues are with support and warranty loop holes. The Bike itself is great, handling, power, "largest engine". First problem was the purchase of heated hand grips, they didn't work, so bike was being serviced at Harley and they took a look at them and said I shorted them out, wrong. When I purchased them they weren't sealed tight, the inline fuzz wasn't installed. I discovered that when I started playing with the original ones, I argued and won, they still charged me for the labor, the fuzz is the first thing they should have checked, that would have been a cheap fix. I bought the extended warranty 6 yrs, $1200.00 Look at the way things are worded, it seems if there is a problem it is most likely your fault. Flat rear tire, several hundred dollars, no warranty, 1 year old. I posted a complaint at Harley and I received a call, they were nice, but so what I got nothing in the form of reimbursements. The way things are structured there are no resolutions. There name and past reputation has gotten them far, sadly they seem to be losing that on the after sale side. You can't send Harley an email to complain, try to call and you spend the day on hold. Them and their dealers need to understand customer satisfaction is the key to successful business. Things need to improve or go down. I live in Central Mass. Hey hopefully this complaint will alter/fix their issues.

Thanks Clayton, I appreciate how much work it is to keep a site like yours up-to-date.

The latest with my bike is actually good news for now. The good, albeit slow, El Cajon Harley[1] came through ultimately. And they did it with an excellent attitude. I have a new full-floating rear rotor, new rear caliper, new rear master cylinder, new (from the factory this time) motor with matching serial numbers, and a new oil cooler. As for the oil temp sensor, they ended up installing an adapter directly into the engine, so now I get real-time engine temp readings instead of the way it comes in the kit where it only starts moving the gauge after the oil cooler thermostat opens. Very nice. Still, the bike was down for almost three months total.

They comped my 500-mile oil change too. I highly recommend El Cajon Harley Davidson for their great service department. As for the bad guys, Biggs[2] in San Marcos, we're meeting in court in January - if they're still in business. I hear they're stocking even fewer and fewer parts, so I hope that's a sign that they're about done. The last time I went there, they threatened to call the Sheriff on me and threw me out. Guess they didn't want to talk about my service issues. I'll tell you how the Small Claims suit comes out after it's done. Don't want to give away anything in case they actually do have someone there who can read.

Thanks again for all your help,
Rich

[1] http://www.elcajonharley.com/
[2] http://www.biggsh-d.com/

Don't know where to start. I've had problems with the bike from the day it left Biggs Harley-Davidson[1] shop in San Marcos, CA. Dealer's kept the bike without doing work or calling to say the parts are on back-order, shoddy work, trying to add parts to the bill that weren't in the estimate, etc. In 15 months, the bike has been in the shop 100 days. Leaking head gaskets 6,000 miles after they finally got around to installing the 110" kit (which took three months to arrive), etc. Then, with only 17,000 miles, it literally blew up - lost all oil pressure followed by lots of metal-to-metal noise.

Nothing but trouble. I feel that the Harley engineers are using crayons to begin with, then the dealer compounds the problem by being incompetent. I am pursuing the dealer hard with all means at my disposal with a campaign to let the world know how they treat their customers. I hope to someday be able to say: "I had a hand in putting them out of business." Sad that I have to resort to that, but I don't like being screwed with. I've owned about 50 motorcycles. This is my first Harley and I've never encountered anything like this - EVER. So far, I have posted my letters to the dealer and the logs of my encounters at the following web site:

http://www.kingtrips.net/projects/biggs-letters-emails.htm

I have also sent a copy to the dealer and to Harley corporate. Still waiting to hear their reaction. For all looking to buy a touring bike, go with the BMW K1200LT. A friend has one. Of course, after 120,000 miles, it does need a valve job.

Thanks for your time,