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Warranty

My Harley issues - 2007 Harley Davidson Dyna

Ok 2007 Harley Davidson Dyna. My issues are with support and warranty loop holes. The Bike itself is great, handling, power, "largest engine". First problem was the purchase of heated hand grips, they didn't work, so bike was being serviced at Harley and they took a look at them and said I shorted them out, wrong. When I purchased them they weren't sealed tight, the inline fuzz wasn't installed. I discovered that when I started playing with the original ones, I argued and won, they still charged me for the labor, the fuzz is the first thing they should have checked, that would have been a cheap fix. I bought the extended warranty 6 yrs, $1200.00 Look at the way things are worded, it seems if there is a problem it is most likely your fault. Flat rear tire, several hundred dollars, no warranty, 1 year old. I posted a complaint at Harley and I received a call, they were nice, but so what I got nothing in the form of reimbursements. The way things are structured there are no resolutions. There name and past reputation has gotten them far, sadly they seem to be losing that on the after sale side. You can't send Harley an email to complain, try to call and you spend the day on hold. Them and their dealers need to understand customer satisfaction is the key to successful business. Things need to improve or go down. I live in Central Mass. Hey hopefully this complaint will alter/fix their issues.

harley

last fall i bought a 99 flhtcui ultra clssic from a dealer with less than 30 ooo km on it. didnt get to use it till the next sping, it ran ok (if black smoke out the tail pipe is common for a $14000 fuel injected used bike sold as excellent condition bike) so any way, when i fueled it up, where the fuel hoses attached to the tank (there are 2 pressure connectors on the tank on the injector module) they were both dripping gas on to the engine... so i had to replace both at my cost 200 bucks. just for the parts, sorry only the engine and transmission were covered under warranty i was told.... so i bought the parts and did it my self, thank god for the after markets that make better parts than the original equipment. if i had to pay the dealer to do it it would have probably been double. ok the bike starting cutting out.... with a passenger its dangerous.... turns out the crank sensor in the engine started failing intermittently.... stranded twice.... after i put less than 1000 kms on it.... the embarrassment was nasty too, i called the dealer they sure we will cover it... had it fixed... then sorry that's electrical not the engine. even though its in the equine, but your warranty is still good... so it cost me over 400 dollars... now the stator fried... i mean fried... no voltage out of it... stinks..... now i am trying to replace that at my cost of course... did i mention the mount for the tour pack was fractured, likely from the vibration on the flimsy metal bracket that holds it in place.... all under me riding it 5000kms....is it my last harley?? probably.

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