Ok 2007 Harley Davidson Dyna. My issues are with support and warranty loop holes. The Bike itself is great, handling, power, "largest engine". First problem was the purchase of heated hand grips, they didn't work, so bike was being serviced at Harley and they took a look at them and said I shorted them out, wrong. When I purchased them they weren't sealed tight, the inline fuzz wasn't installed. I discovered that when I started playing with the original ones, I argued and won, they still charged me for the labor, the fuzz is the first thing they should have checked, that would have been a cheap fix. I bought the extended warranty 6 yrs, $1200.00 Look at the way things are worded, it seems if there is a problem it is most likely your fault. Flat rear tire, several hundred dollars, no warranty, 1 year old. I posted a complaint at Harley and I received a call, they were nice, but so what I got nothing in the form of reimbursements. The way things are structured there are no resolutions. There name and past reputation has gotten them far, sadly they seem to be losing that on the after sale side. You can't send Harley an email to complain, try to call and you spend the day on hold. Them and their dealers need to understand customer satisfaction is the key to successful business. Things need to improve or go down. I live in Central Mass. Hey hopefully this complaint will alter/fix their issues.

I own a 06 dyna low rider with 6078 miles, and I recently noticed a whining, or rattle on the primary side. No warranty left, so I went to the internet and found threads concerning the input primary bearing and race. Also have heard of stator problems. I understand that Harley is willing to pay for replacement parts and labor should I call them, dealer says they have to tear it down. My bike has a definite whine when in neutral or downshifting. Noise goes away when I put it in gear. or engage the clutch. Dealer is acting stupid, like they know nothing. Anyone out that that can help?

I have a 1996 FLHT that I really ride. I've had it for 5 years and have put over a hundred thousand miles on it. The troubles have been few and thank goodness I am able to work on it myself. I wouldn't even attempt to work on the newer models. The EVO engine is wonderful and the enjoyment I have had is worth every penny I have spent.

Now to the real problems:

Finding a repair shop I can trust has become a task I am no longer engaging as I have been through every dealership and a few shops and all have proven to be unreliable, even to the point of life threatening mistakes, oversight, laziness or poor management. That is why I bought the repair books to work on them myself. The special tools I could not fabricate myself are quite costly but my life and my wife's life are worth it. The dealerships that I found to be totally unreliable are, Republic Harley Davidson, Mancuso Motorcycles (Both locations), Goe Cycles, Big Dog (not here anymore) and of course several repair shops.

A friend I ride with has a 1996 FLHTC and about a year ago we were riding and he heard a noise that troubled him. Upon checking we found the swingarm broken completely at the axle hole on the left side. Luckily the washer jammed in the swingarm preventing the rear wheel from breaking loose and possibly killing both of them. Of course Harley had never heard of any such problems which seems to be their way of responding to problems as well as their dealerships. (I could tell you horror stories from the dealerships I mentioned earlier but that's for later)